I’m fascinated by what makes leaders tick – particularly in the challenging and messy world of health and human services where nothing is easy. My new interview series – QualityTalks – endeavours to get inside the heads of leaders, with many different roles and perspectives, to find out. Many thanks to all those who gave feedback on the interview with psychologist Julie Warnock – seems the concept of respect among staff fostering respect for consumers made quite an impression!
In this new interview, hear Jacque Phillips, CEO of Numurkah District Health Service, discuss what goes through a leader’s mind when flood waters are lapping at the door of her hospital. Subsequent to this interview, Jacque was awarded OAM for services to the township of Numurkah before and after the floods. A great yarn and – as always – lots to learn. Enjoy – and tell me what you think!